perang Account & Payment FAQ

To reset your password on perang, go to the login page and click the "Forgot your password?" link. Enter the email address or username associated with your perang account. We will send a password reset link to your registered email. Click the link in the email and follow the steps to create a new password. Your new password must be at least 8 characters long and include uppercase letters, lowercase letters, and numbers. Once you have created your new password, you can log in to perang with your email or username and the new password. If you do not receive the reset email within a few minutes, check your spam folder. If you still cannot reset your password, contact our support team and provide the email address or username on your account.

Before your first withdrawal from perang, we require you to complete KYC (Know Your Customer) verification. This confirms your identity and helps us comply with applicable law. You will need to provide a government-issued ID (such as a national ID, passport, or driver's license) and a proof of address (such as a utility bill, bank statement, or rental agreement dated within the last three months). Your name on the ID must match the name on your perang account. If you live in Jakarta, Surabaya, Bandung, or Medan, the address on your proof document must match the address you provided when you registered. Once you submit your documents, our verification team reviews them. Most verifications complete within one business day. If we need additional information, we will contact you through your registered email. Once your KYC is approved, you can withdraw funds without further document requests, unless we ask for updates later.

We at perang handle your personal data according to our Privacy Policy. Your data includes your name, email, phone number, address, payment details, and account activity. We use your data to operate your account, process transactions, verify your identity, and communicate with you about your account. We encrypt all data in transit and at rest. We do not sell your data to third parties. We share your data with payment processors and verification partners only as necessary to operate perang. We retain your data for as long as your account is active and for a period afterward as required by applicable law. You can request to see what data we hold about you by contacting our support team. You can request correction of inaccurate data or deletion of your account, subject to legal retention requirements. Review our full Privacy Policy for complete details.

If a deposit to perang does not complete, the funds remain with your bank or payment provider. Your perang account balance will not increase. Check your bank statement or payment app (such as DANA, e-wallet, mobile banking, or local payment) to confirm whether the transaction went through. If your bank shows the transaction as successful but your perang balance has not been credited, contact our support team immediately. We can check our payment processor records and help trace the transaction. Deposits via online payment, e-wallet, mobile banking, local payment, and online payment may take a few minutes to clear. If more than one hour has passed and the deposit has not appeared, contact support. For withdrawals, once you submit a withdrawal request, it enters a review period. Do not submit the same request multiple times, as this may cause duplicate processing. If your withdrawal is declined, the funds return to your perang account balance. You can then resubmit the request or contact support to understand why it was declined.

When you submit a withdrawal request on perang, it enters a review process to verify your identity and prevent fraud. Standard withdrawals typically complete review within one to three business days. During busy periods or around holidays such as Idul Fitri, Idul Adha, or Imlek, review may take longer. Once your withdrawal is approved, the funds are transferred to your registered payment method. The time it takes your bank or payment provider (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or mobile banking) to credit your account varies; most transfers arrive within one business day after approval. Some payment methods may take up to three business days. You can check the status of your withdrawal in your perang account under "Transaction History". If a withdrawal shows as approved but has not appeared in your external account after three business days, contact our support team with your withdrawal reference number and the payment method you used. Do not resubmit the same withdrawal request; this may cause duplicate transfers.

Live-dealer tables on perang are games run by professional croupiers in real-time via video stream. We offer blackjack, roulette, baccarat, and Dragon Tiger. You place a bet on your screen and the croupier deals cards or spins the wheel in front of you. The outcome is determined by physical game equipment, not software. Slots on perang are software-based games such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. You place a bet, spin the reels, and the game software determines the outcome. Slots operate automatically; there is no dealer or live interaction. Both live-dealer games and slots have house odds built into their design. perang does not set or control these odds; they are determined by game providers. Each game displays its rules and payout information before you play. If you have questions about specific odds or rules, check the game details page or contact our support team.

Free bets and free spins are non-cash offers that allow you to play certain games without using your account balance. We offer free bets to new members as part of our welcome offer and to existing members through weekly promotions. Free bets typically apply only to football betting on specific markets or leagues such as Liga 1 or Piala Indonesia. Free spins apply only to designated slot games. Once you claim a free bet or free spins offer, it appears in your account under "Active Offers" or "My Rewards". Free bets and free spins expire after a set period (usually 7-30 days) if not used. Any winnings from free bets or free spins become bonus balance, not cash balance. Bonus balance is subject to playthrough conditions; you must wager the bonus a certain number of times before converting it to cash. Each offer displays its terms and conditions before you claim it. You are responsible for understanding the terms before you use a free bet or free spin. If you have questions about a specific offer, contact our support team or review the offer details page.

Our perang support team handles inquiries in English. We provide email and in-app messaging support. Response times vary depending on the volume of inquiries; standard questions typically receive replies within one business day. We do not offer real-time chat support, but you can message our team through your perang account. If you send a support message, include as much detail as possible: your username, the issue you are facing, any error messages you received, and the date and time the issue occurred. The more detail you provide, the faster we can help. If you have a general question not specific to your account, you can also refer to this FAQ page or our Terms of Use and Privacy Policy. For urgent issues such as unauthorized account access or a payment being charged twice, contact support immediately and mark your message as urgent if the option is available.